Safety & trust

Your conversations.
Your team. Your data.

Porter records the conversations that matter, in person or over the phone, so you can coach your team. That only works if you trust us with them. Here's exactly what happens to your data, in plain English.

Your data is yours

Your business owns every recorded conversation, transcript and note. We only use them to run and improve Porter for you.

Locked down by default

Recorded conversations are encrypted in transit and at rest. Access is role-based and every access is logged.

Transparent by design

No jargon and no fine-print surprises. Just clear answers about where your data goes and who can see it.

Safety & trust

Your conversations.
Your team. Your data.

Porter records the conversations that matter, in person or over the phone, so you can coach your team. That only works if you trust us with them. Here's exactly what happens to your data, in plain English.

Your data is yours

Your business owns every recorded conversation, transcript and note. We only use them to run and improve Porter for you.

Locked down by default

Recorded conversations are encrypted in transit and at rest. Access is role-based and every access is logged.

Transparent by design

No jargon and no fine-print surprises. Just clear answers about where your data goes and who can see it.

Safety & trust

Your conversations.
Your team. Your data.

Porter records the conversations that matter, in person or over the phone, so you can coach your team. That only works if you trust us with them. Here's exactly what happens to your data, in plain English.

Your data is yours

Your business owns every recorded conversation, transcript and note. We only use them to run and improve Porter for you.

Locked down by default

Recorded conversations are encrypted in transit and at rest. Access is role-based and every access is logged.

Transparent by design

No jargon and no fine-print surprises. Just clear answers about where your data goes and who can see it.

How your data flows

From "hit record" to coaching, step by step.

01

You hit record

Porter only listens after someone on your team taps start. Nothing records in the background.

02

Encrypted upload

The recording is encrypted on its way to our servers and stays encrypted in storage in the United States and Canada.

03

Transcribed

Speech is turned into text and split by speaker. No voiceprints or biometric IDs are ever created.

04

Coaching built

AI turns the transcript into summaries, scores and coaching. Our AI providers are contractually barred from training their own models on it.

05

You stay in control

Delete any recording whenever you want. Data is kept only while you're a customer.

How your data flows

From "hit record" to coaching, step by step.

01

You hit record

Porter only listens after someone on your team taps start. Nothing records in the background.

02

Encrypted upload

The recording is encrypted on its way to our servers and stays encrypted in storage in the United States and Canada.

03

Transcribed

Speech is turned into text and split by speaker. No voiceprints or biometric IDs are ever created.

04

Coaching built

AI turns the transcript into summaries, scores and coaching. Our AI providers are contractually barred from training their own models on it.

05

You stay in control

Delete any recording whenever you want. Data is kept only while you're a customer.

How your data flows

From "hit record" to coaching, step by step.

01

You hit record

Porter only listens after someone on your team taps start. Nothing records in the background.

02

Encrypted upload

The recording is encrypted on its way to our servers and stays encrypted in storage in the United States and Canada.

03

Transcribed

Speech is turned into text and split by speaker. No voiceprints or biometric IDs are ever created.

04

Coaching built

AI turns the transcript into summaries, scores and coaching. Our AI providers are contractually barred from training their own models on it.

05

You stay in control

Delete any recording whenever you want. Data is kept only while you're a customer.

Security

Things Porter will never do.

Things Porter will never do.

These aren't marketing lines. Every one is backed by our Terms of Service and Privacy Policy.

These aren't marketing lines. Every one is backed by our Terms of Service and Privacy Policy.

Sell your data

Not your recordings, not your customer info, not anything.

Create voiceprints

Porter doesn't create, store or use biometric identifiers of anyone you record.

Spam your team

Text messages are reminders and product notices only, never marketing. Reply STOP any time.

Make HR decisions

Porter is a coach, not a judge. Its output is for coaching, never the main reason to hire, fire or discipline.

Recording best practice

Safety is a team effort. Here's your part.

Porter gives you the tools; your team decides when to record. Recording laws vary by state and province, so a few simple habits keep you, your team and your customers protected.

Tell customers up front

A simple line at the start of every conversation, in person or on the phone, covers most situations:

Know your local rules

Some places need everyone's consent, not just one person's. When recording in person, remember that others nearby may be picked up too.

Put it in writing for your team

Give employees a short written policy explaining that work conversations are recorded and why. It builds trust, and many places require it.

Pause for sensitive info

Don't record card numbers, health details or ID numbers. Take payment off the recording, then pick back up.

Recording best practice

Safety is a team effort. Here's your part.

Porter gives you the tools; your team decides when to record. Recording laws vary by state and province, so a few simple habits keep you, your team and your customers protected.

Tell customers up front

A simple line at the start of every conversation, in person or on the phone, covers most situations:

Know your local rules

Some places need everyone's consent, not just one person's. When recording in person, remember that others nearby may be picked up too.

Put it in writing for your team

Give employees a short written policy explaining that work conversations are recorded and why. It builds trust, and many places require it.

Pause for sensitive info

Don't record card numbers, health details or ID numbers. Take payment off the recording, then pick back up.

Recording best practice

Safety is a team effort. Here's your part.

Porter gives you the tools; your team decides when to record. Recording laws vary by state and province, so a few simple habits keep you, your team and your customers protected.

Tell customers up front

A simple line at the start of every conversation, in person or on the phone, covers most situations:

Know your local rules

Some places need everyone's consent, not just one person's. When recording in person, remember that others nearby may be picked up too.

Put it in writing for your team

Give employees a short written policy explaining that work conversations are recorded and why. It builds trust, and many places require it.

Pause for sensitive info

Don't record card numbers, health details or ID numbers. Take payment off the recording, then pick back up.

Your rights

Ask, and we'll answer.

Ask, and we'll answer.

Whether you're in California, Texas, Alberta or anywhere else, you can ask us what data we hold about you, fix it, or have it removed. We respond within 45 days.

Whether you're in California, Texas, Alberta or anywhere else, you can ask us what data we hold about you, fix it, or have it removed. We respond within 45 days.

Contact us
FAQ

Safety questions,

Safety questions,

answered

answered

Does Porter keep the audio?

Yes. Being able to replay the real moment is what makes coaching work. Recordings are encrypted and kept for as long as you're a customer, and you can delete any single recording whenever you like.

Is my data used to train AI?

Not by outside AI companies. AssemblyAI, OpenAI and Anthropic are contractually blocked from training their own models on your conversations. Porter may use data to improve Porter itself, so the coaching your team gets keeps getting sharper.

Where is my data stored?

In the United States and Canada, on Google Cloud.

Who on my team can hear recordings?

Access is role-based, so people only see what their role allows, and access is logged.

What happens to my data if I cancel?

We keep your data while you're subscribed. After you cancel, we may delete it, so download anything you want to keep before your plan ends.

Still have a question?

Talk to a real person. We'll give you a straight answer about how your data is handled.

Write to us

Still have a question?

Talk to a real person. We'll give you a straight answer about how your data is handled.

Write to us

Still have a question?

Talk to a real person. We'll give you a straight answer about how your data is handled.

Write to us